How to Fix ‘Very Low Volume During Calls’ in TECNO Phones: A Comprehensive Guide

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Ajay Kumar

It can be frustrating when you're engaged in an important phone call on your TECNO phone and encounter the issue of very low volume. Communication is the essence of smartphones, and having difficulty hearing the person on the other end of the line can disrupt your conversations and lead to misunderstandings.

As authorized service provider for TECNO, let us to take you through the key reasons behind this issue and provide you with effective solutions to restore optimal call volume on your TECNO smartphone.


Understanding the Issue: Very Low Call Volume

The problem of very low call volume on TECNO phones is a fairly common occurrence. Users often report that while the speakerphone or media playback volume seems fine, the volume during calls is extremely low, making it difficult to comprehend the conversation. This issue can affect both incoming and outgoing calls and can arise irrespective of the model or series of your TECNO phone.

  1. Dust and Debris: Imagine you frequently carry your TECNO phone in your pocket or bag without a protective case. Dust and lint from these environments can gradually find their way into the phone's openings, causing a reduction in call volume over time.

Dust and debris accumulation is a common issue that can impact the sound quality of your TECNO phone. Over time, tiny particles can find their way into the earpiece, speaker, and microphone openings, leading to muffled or very low call volume. These obstructions create barriers that prevent sound waves from traveling effectively.

  1. Software Glitches: Software glitches or bugs within the phone's operating system can cause unexpected issues, including low call volume. These glitches might interfere with the phone's audio processing, leading to distorted or muted sound during calls.

Suppose your TECNO phone recently received a software update. After the update, you notice that call volume has decreased significantly. This might be indicative of a software glitch introduced during the update process.

  1. Audio Settings: You've been adjusting your phone's audio settings to optimize your media playback experience. However, in the process, you accidentally lowered the call volume setting without realizing it. This unintentional adjustment could be the cause of your low call volume problem. Incorrectly configured audio settings can result in lower call volume. If the call volume settings are set too low, you'll experience difficulties hearing the caller on the other end of the line.
  2. Third-Party Apps: Some third-party applications can interfere with the phone's audio settings, leading to issues like low call volume. These apps might modify audio settings or conflict with the phone's internal processes.

You've recently installed a new third-party voice recording app on your TECNO phone. Unbeknownst to you, this app made changes to the audio settings that are impacting the call volume. As a result, the volume during calls becomes unusually low.

If the issue persists despite attempting these solutions, consider seeking professional assistance from TECNO's customer support or authorized service centers.

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Solutions to Fix Very Low Call Volume:

  1. Clean the Earpiece and Speaker: If you're experiencing very low call volume on your TECNO phone, it might be due to dust or debris obstructing the earpiece and speaker area. To address this, follow these steps:
  • Use a soft, dry brush or compressed air to gently clean the earpiece and speaker.
  • Make sure to remove any particles that might be blocking the sound output.
  • Avoid using excessive force to prevent damage to the hardware.
  1. Restart Your Phone: A simple restart can often resolve minor software glitches that may be causing the low call volume issue. To restart your TECNO phone:
  • Press and hold the power button until the power options menu appears.
  • Select "Restart" and wait for the phone to power down and restart.
  • Once the phone restarts, check if the call volume has improved.
  1. Check Audio Settings: Incorrect audio settings can sometimes lead to low call volume. Here's how to ensure your audio settings are properly adjusted:
  • Open the "Settings" app on your TECNO phone.
  • Navigate to the "Sound" or "Audio" section.
  • Adjust the call volume slider to an appropriate level.
  • Ensure that any volume-limiting features or settings are turned off.
  1. Check for Software Updates: Software updates can often include bug fixes and improvements that address issues like low call volume. To check for updates on your TECNO phone:
  • Open the "Settings" app.
  • Scroll down and select "Software Update."
  • If an update is available, follow the on-screen instructions to install it.
  1. Safe Mode Troubleshooting: Sometimes, third-party apps can interfere with the phone's normal functions, including call volume. Booting your phone in safe mode can help identify if a third-party app is causing the issue:
  • Press and hold the power button to access the power options.
  • Long-press the "Power Off" option until the "Reboot to safe mode" prompt appears.
  • Confirm and wait for the phone to reboot in safe mode.
  • Test the call volume in safe mode. If it's normal, a third-party app might be the cause.
  1. Clear Cache Partition: Wiping the cache partition can help eliminate temporary files and potentially resolve software-related issues. Here's how to do it:
  • Turn off your TECNO phone.
  • Press and hold the volume up button and the power button simultaneously until the recovery mode menu appears.
  • Use the volume buttons to navigate to the "Wipe cache partition" option and use the power button to confirm.
  • Once the process is complete, select "Reboot system now."
  1. Factory Reset: If all other solutions fail, a factory reset might be necessary. Keep in mind that this will erase all data on your phone, so make sure to back up your important files before proceeding:
  • Go to the "Settings" app.
  • Scroll down and select "System" or "General Management."
  • Tap "Reset" or "Factory Reset" and follow the on-screen instructions to initiate the reset process.

Remember that if you're unsure about performing certain steps, it's a good idea to seek assistance from TECNO's customer support or visit an authorized service center.

Get Professional Repair from Carlcare Authorized Service Center

If the aforementioned solutions fail to resolve the issue of very low call volume, it's possible that your phone's speaker has sustained damage and requires professional attention. In such cases, it's recommended to bring your device to the nearest Carlcare Authorized service center for expert repair or replacement services.

Visit a Carlcare Authorized Service Center: To ensure that your TECNO phone receives the best possible care, consult the knowledgeable technicians at a Carlcare Authorized service center. These experts specialize in diagnosing and rectifying issues related to TECNO devices, ensuring a comprehensive and reliable solution.

Online Reservation for Priority Service: For added convenience, consider making an online reservation in advance through the Carlcare website or app. By doing so, you can secure priority service at the service center, minimizing wait times and expediting the repair process.

Check Speaker Replacement Pricing: Prior to your visit, you have the option to check the cost of replacing the speaker in your TECNO phone. This transparent approach empowers you with information about the anticipated repair costs, helping you make an informed decision.