Service Policy

For itel

For India

 

 

1. Limited Warranty Period:

1) PHONE:

Feature phone	12 Months
Smart phone	12 Months

 

2) RETAIL ACCESSORIES:

Car charger	12 Months
Battery	6 Months
Power bank	12 Months
Headset	12 Months
Smart bracelet	12 Months

 

3) HOME APPLIANCES:

TV device	12 Months
TV accessories	6 Months

 

 

2. The Limited Warranty does not cover:

• To consumable parts, such as batteries or protective coatings, that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.

• To cosmetic damage, including but not limited to scratches, dents, or broken plastic ports.

• Damage caused by accidents, abuse, liquid contact, fire, earthquakes, or other external causes.

• Damage caused by operating the product outside the published guidelines.

• Damage caused by service (including upgrades and expansions) performed by any unauthorized service provider.

• A product that has been modified to alter functionality or capacity without written permission.

• To defects caused by normal wear and tear or otherwise due to the normal aging of the product.

• To any device for which the serial number has been removed or defaced.

 

3. Notification:

• During warranty service, the contents of the storage media may be deleted or reformatted.

• The warranty card is only valid for the first purchaser of the product and is non-transferable.

• The above terms and conditions apply only to itel products sold within the territory of India.