Service Policy

For India

 

 

1. Limited Warranty Period:

 

1) For itel

Car charger

12 Months

Battery

6 Months

Power bank

12 Months

Headset

12 Months

Smart bracelet

12 Months

 

2) For Infinix

Data cable

12 Months

Charger

12 Months

Headset

12 Months

Power Bank

12 Months

Smart watch

12 Months

Speaker

12 Months

Smart bracelet

12 Months

Smart life

12 Months

 

 

2. The Limited Warranty does not cover:

  • The device and parts have exceeded the swap or warranty period.
  • There is no valid invoice and cannot prove that the product is still within warranty period.
  • The content of the invoice does not conform to the goods or invoice is modified.
  • The damage caused by transportation, loading and off-loading during exchange and repair.
  • Repaired, disassembly and maintenance without authorization of Carlcare service.
  • Notaccording to user guide to install, use, maintain and storage device.
  • IMEI label and warranty label damage,missing or
  • Accidental or human action resulting in product damage. Such as liquid, damp, mildew, damage, input voltage mismatch.
  • Failure or damage caused by excessive external damage (such as fire, earthquake, flood, etc.)

 

 

3. Notification:

  • During warranty service the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • Kindly refer box package for the warranty/offer available with the product. Policy /Offers can be model specific.
  • Disclaimer - Carlcare Service reserves the right to change or withdraw the above-mentioned policies without prior notice.