Welcome to Carlcare, your trusted official service provider for itel and Infinix Smart TVs!
We know how exciting it is to bring home a new Smart TV — but we also understand that from time to time, you might run into questions about installation, performance, maintenance, or after-sales service. Whether you're troubleshooting a minor issue or looking for expert tips to keep your TV in top shape, we’re here to help!
Today, we’re answering 10 of the most common questions that itel and Infinix TV users ask us. Think of this as your go-to guide — whether you’re a first-time Smart TV owner or someone looking to get even more out of your device.
Let’s dive in!
1. How can I get my itel/Infinix TV installed at home?
Proper installation of your TV is crucial, not only for aesthetics but also for your TV’s safety and lifespan. An incorrectly mounted TV is at risk of falling, overheating due to poor ventilation, or even screen warping over time.
Carlcare offers professional TV installation services across various cities. When you book installation with us, a trained technician will visit your home, assess the room setup, suggest the optimal wall mount height, fix the mount securely, and install the TV without damage. We’ll also connect your TV to Wi-Fi, check that the picture settings are optimal, and even give you a quick demo of key features like screen mirroring and app downloads.
Having your TV installed by certified experts ensures warranty safety and long-term reliability.
2. My Smart TV screen is showing lines or spots. Is it repairable?
Seeing lines, spots, or discolored areas on your TV can be worrying, but not all screen problems mean a total loss. Horizontal or vertical lines, for example, often suggest an issue with the T-Con (Timing Control) board, which manages the image output to the display. This can sometimes be fixed with a board replacement or repairing loose cable connections inside the TV.
On the other hand, colored spots or black patches could result from pixel damage or screen panel issues. If the screen suffered physical impact (even if the crack is not visible), you may need a screen replacement.
At Carlcare, we use original itel and Infinix display panels and spare parts, ensuring that any replacement maintains the picture quality you expect. Our experts first diagnose whether a repair (less expensive) is possible before recommending a full panel change, making sure you get the best solution at a fair price.
3. Why does my TV have no sound even though the picture is fine?
A TV without sound can feel incomplete, but there are several reasons for this. First, check if the volume is muted or extremely low. Also, ensure the TV is set to use the correct audio output — for example, TV speakers instead of external speakers, if you have any connected.
If basic settings are correct, the cause could be internal: sometimes, the TV's speaker units fail due to dust, wear, or sudden electrical surges. Another common reason is damage to the audio IC chip on the motherboard, which controls sound processing.
Software issues, especially after a failed update, can also mute the audio. In that case, resetting or updating the firmware often fixes it.
If none of the above works, don’t worry. At Carlcare, we offer detailed inspections, replacing faulty speakers or components using genuine parts, ensuring your TV regains perfect sound performance.
4. How can I update the software/firmware of my itel or Infinix Smart TV?
Keeping your Smart TV updated is crucial for smooth operation, security patches, and accessing new features. Most itel and Infinix Smart TVs have a built-in software update option. You simply need to navigate to Settings > About > System Update and check if a new update is available.
Make sure your TV is connected to a stable Wi-Fi network before initiating an update. It’s important not to unplug the TV or disturb it during the update process to avoid corrupting the software.
If the TV shows errors during updating, freezes, or reboots endlessly afterward, Carlcare technicians can manually flash the latest official firmware at our service centers. This ensures your TV’s software is fresh, secure, and fully compatible with apps and streaming services.
5. What should I do if my Smart TV keeps restarting or freezing?
If your TV randomly restarts, lags heavily, or freezes during operation, it could be caused by multiple factors. One common reason is insufficient memory — just like smartphones, Smart TVs also slow down if too many apps run simultaneously or if cache memory becomes full.
Another possible cause is software corruption, especially if third-party apps have been installed or if an interrupted update occurred. On the hardware side, issues like faulty power supplies or motherboard components can cause auto-restart behavior as a protective response.
Initially, try performing a factory reset from the settings menu to wipe unnecessary apps and corrupted data. Also, disconnect external devices like USB drives or gaming consoles and observe if the problem persists.
If issues continue after a reset, it's time to visit Carlcare. Our skilled team can run deeper diagnostics and fix the underlying problem, making your TV stable and smooth again.
- Why is my Infinix/itel Smart TV not turning on? What should I do?
This is one of the most common concerns. Don’t worry — sometimes the solution is simple!
First, make sure the TV’s power cord is securely plugged into the wall socket and the TV's input port. Try another outlet to rule out a power supply issue. Also, check if the power indicator light (usually at the bottom) is on. If it’s blinking or off, there might be a hardware or power board issue.
If basic checks don't solve it, Carlcare’s authorized technicians can diagnose whether it's a minor internal fuse issue, a motherboard problem, or even a faulty power supply unit.
Tip: Never try to open the TV yourself. It can void your warranty — and even cause electrical risks.
Just book a service with Carlcare — we’ll handle it safely and professionally!
7. What is covered under the Carlcare warranty for itel and Infinix TVs?
When you buy an Infinix or itel Smart TV, your product automatically comes with a manufacturer warranty that protects you against certain defects. Covered under warranty are:
- Motherboard failures
- Display issues caused by internal faults
- Power board failures
- Software malfunctions (not caused by external interference)
However, damages like broken screens due to falls, liquid damage, mishandling, or unauthorized repairs are not covered under the standard warranty.
At Carlcare, we ensure warranty repairs are 100% free of cost for eligible cases. Plus, we only use genuine itel and Infinix parts, keeping your TV as good as new.
Always keep your purchase invoice handy to validate warranty claims easily!
8. My remote control isn’t working properly. Do I need a replacement?
A non-responsive remote is often frustrating, but it doesn't always mean you need a new one. Start by changing the batteries and checking if any buttons are stuck. Also, clean the IR sensor on the remote gently, and ensure there’s no obstruction between the remote and the TV’s receiver.
If after trying fresh batteries and cleaning, the remote still doesn’t work, the internal circuit board could be damaged — often due to accidental falls or water exposure.
At Carlcare, we first attempt a remote control repair if feasible. If not, we offer official original remotes for itel and Infinix TVs, ensuring perfect compatibility without the confusion of universal remotes. Replacing it with an original remote guarantees all features, like voice search or shortcut keys, work seamlessly.
9. How often should I clean and maintain my Smart TV?
Regular cleaning keeps your TV running smoothly and looking great. Dust buildup inside vents can cause the TV to overheat, while dirt on the screen reduces picture clarity.
We recommend gently cleaning the TV screen once a week using a soft microfiber cloth. If needed, lightly dampen the cloth with distilled water (never spray water directly onto the screen). Avoid using harsh chemicals, glass cleaners, or abrasive materials, which can permanently damage the screen’s special coatings.
Clean the ventilation grilles on the back or sides monthly to prevent overheating. If you live in a particularly dusty environment, professional internal cleaning once every 8–12 months is advisable — and Carlcare offers safe, non-invasive cleaning services for TVs!
10. How can I contact Carlcare if my TV needs service or repair?
Getting support from Carlcare is quick and convenient. You can simply Call our customer care helpline 18004190525 for assistance and service booking. When you reach out, our team will ask a few quick questions to understand the problem better, suggest troubleshooting steps if possible, and then book a service appointment if needed.
We always aim for fast turnaround times, transparent communication, genuine parts, and expert service, ensuring your TV is in safe hands!
Alternatively, you can Download the Carlcare App to book a repair appointment easily. Or simply visit our website and schedule a service request online.
