10 Frequently Asked Questions About itel Phones — Answered by Carlcare, the Official Service Provide

Hello, itel users!
We all know how itel has evolved as a popular smartphone brand focused on delivering reliable, stylish, and affordable smartphones to millions of people in India. Whether you're buying your first smartphone or upgrading, itel ensures a user-friendly experience packed with smart features and good value for money.

But like with any smartphone, questions or small issues may arise from time to time.
That’s why Carlcare, the official after-sales service provider for itel, is here — to guide you, solve your concerns, and ensure your itel phone stays in top shape!

Here are 10 of the most commonly asked questions by itel users, along with detailed expert answers from Carlcare.

 

1. Why can't I add new contacts or view my phonebook properly?

If you're unable to add new contacts or view the existing ones, several factors could be at play.
First, check if you’re selecting the correct storage option (Phone/SIM/Google Account) when saving a contact. Sometimes saving to an unavailable source can cause syncing errors.
Second, restarting your phone can help — it refreshes background processes that might be stuck.
Third, if the issue persists, you might be dealing with a minor software glitch. In that case, backing up your data and performing a factory reset can resolve the problem.
If none of these work, simply visit your nearest Carlcare Service Center. We'll diagnose whether it’s a deeper software or hardware issue and fix it promptly.

 

2. I lost all my contacts. Can I recover them on my itel phone?

Losing important contacts can be stressful. Recovery largely depends on whether you backed them up earlier. follow the steps below and it will be easy.

• If you used a Google Account or apps like Easy Backup & Restore, recovery is very easy — simply log in and restore.
• However, if no backup was created, it becomes difficult, and unfortunately, contacts cannot be recovered.
  Going forward, we highly recommend setting your contacts to automatically sync with your Google Account. This ensures you can recover them anytime, even if you lose or change your device.

 

3. Why does my phone show "android.process.acore has stopped" when saving a contact?

This common system error usually happens due to corrupted data or incomplete system updates.
Here's what you can do:

• Start by backing up your important data (photos, files, contacts).
• Then perform a factory reset from Settings > System > Reset Options.
• After the reset, immediately update your phone to the latest system version under Settings > System Updates.
  If you still face this issue after these steps, don’t worry — just walk into a Carlcare Center. We’ll provide an expert solution.

 

4. When clicking on a contact, the phone takes too long to load. Why?

A slow response when opening a contact often points to storage management or contact source problems.

• Start by clearing unnecessary apps, photos, and cached data to free up internal memory.
• Move contacts from SIM to phone storage if possible — SIM cards have slower read/write speeds compared to phone memory.
• Make sure your phone is running the latest system update, as newer updates optimize loading speed.
  Still facing issues? Bring your phone to Carlcare for a detailed memory and performance check.

 

5. My itel phone is very slow while loading SIM contacts or can't load them at all. What should I do?

This is often a SIM compatibility or software optimization issue.

• Update the phone software first — newer software usually includes SIM management improvements.
• If the issue persists, perform a factory reset after taking a backup.
• Also, sometimes an old or damaged SIM card can cause loading problems.
  If nothing works, Carlcare experts can assess if a SIM card replacement or system tuning is needed.

 

6. I can send messages but can't receive any. What's the solution?

If your itel phone sends messages but doesn't receive them, check these areas:

• Signal strength: Ensure your network signal is strong and stable. Weak signals can block incoming SMS.
• Inbox storage: If your SMS inbox is full, your phone will reject new messages. Try deleting old texts.
• Message center number settings: Go to Messaging Settings and verify if the correct Message Center number is set. Incorrect settings can block incoming SMS.
  Still no success? Visit Carlcare — we’ll run a network check and reset your messaging configurations if needed.

 

7. The LED notification light doesn't blink for missed messages. Why?

Most itel phones with LED indicators have optional settings for notifications.

• Head to Settings > Notification Light and check if it’s enabled for SMS and missed calls.
• If it’s enabled but still not working, restart your phone — minor glitches can sometimes block hardware features.
• If restarting doesn’t help, back up your data and perform a factory reset.
  If the LED still isn’t working after these steps, it could be a minor hardware issue — bring it to Carlcare and we'll fix it!

 

8. I can't log into my Gmail account on my itel phone. What could be wrong?

Several things might cause Gmail login issues:

• Internet connection: Ensure you have a fast, stable Wi-Fi or mobile data connection.
• Account settings: Try removing the existing Gmail account (Settings > Accounts > Google > Remove Account) and add it again.
• Google Services Update: Make sure your phone’s Google Services and Play Store are updated.
  Still struggling? Our Carlcare support team can help troubleshoot Google sync errors easily.

 

9. How do I claim warranty service for my itel phone?

Good news! Most itel phones come with a 12-month warranty (terms may vary slightly). Here's how you claim it:

• Keep your original purchase invoice/bill — it’s mandatory for warranty claims.
• Walk into any Carlcare Authorized Service Center with your device and invoice.
• Our team will assess the issue and if covered under warranty, provide free repair or replacement.

Important: Warranty covers manufacturing defects but not accidental damage (drops, water spills, etc.). You can check your itel phone’s warranty status at Carlcare App. Easy, simple and time-saving.

 

10. Where can I find the nearest Carlcare Service Center for itel phones?

We, as the official service provider for itel, as just a few easy clicks away. Simply log into the Carlcare App — it automatically shows nearby service centers with maps and working hours. Or simply visit www.carlcare.com — our official website lets you locate centers across regions.

Call the Carlcare customer helpline 18004190525 — our representatives will guide you instantly. One great thing is, you can make online reservation for itel phone repair through Carlcare App, you won’t need to wait at the service center. Online reservation ensures itel users priority service at our authorised service centers.

Remember, for reliable service, always visit official Carlcare service center — we guarantee genuine spare parts, skilled technicians, and excellent support!