Let’s face it—our smartphones are like extensions of ourselves these days. They help us work, stay connected with loved ones, capture memories, and even order that midnight snack we were craving. And when something doesn’t work quite right, it can throw our whole day off balance.
At Carlcare, we get that. As the official service provider for Infinix smartphones, we talk to users just like you every single day. And we’ve noticed that a few questions tend to pop up more often than others. That’s why we’ve put together this interactive guide—to answer the 10 most common questions Infinix users ask, straight from our service counters to your screen. So grab a cup of chai, and let’s get into it.
- Why is my Infinix phone heating up frequently, even when I'm not gaming?
If your Infinix phone feels warm during normal use, don’t panic. Heating can occur for many reasons—not all of them alarming. Common causes include background apps running excessively, outdated software, or environmental factors like using the phone in direct sunlight.
Our expert advice: First, update your phone’s software to the latest version using the System Update feature. Then, check battery usage in the settings to see which apps are using the most power. If you find any unusual activity, force-stop or uninstall those apps. Also, avoid using thick cases that trap heat and always use Carlcare-recommended chargers to prevent power fluctuation-related heat.
If the issue persists, visit your nearest Carlcare service center. We’ll run a thermal check and ensure the motherboard or battery isn’t affected.
- My Infinix screen is cracked. Can I get the original screen replaced at Carlcare?
Yes, absolutely. Carlcare is the only authorized service provider for original Infinix spare parts, including displays. Whether it’s a minor crack or a completely shattered screen, we ensure a safe and genuine replacement process.
We use only Infinix-certified displays, and our technicians are trained specifically to handle your model. Replacing your screen outside Carlcare may void your warranty and put your phone at risk of performance issues. Book an appointment via the Carlcare App or website and we’ll take care of the rest—with transparency, warranty, and care.
- I forgot my Infinix phone’s password. Can Carlcare help me unlock it?
Yes, we can help you regain access to your device, but we follow strict security protocols. For any phone unlock or factory reset, you’ll need to bring proof of ownership—such as your original purchase invoice and valid ID. This ensures your data and privacy remain protected.
If you backed up your data via Google Drive or Infinix’s XOS features, you can restore it after unlocking. Visit a Carlcare service center near you and our experts will guide you through the secure unlock process.
- How do I improve battery life on my Infinix phone?
Battery life concerns are common, especially with heavy use. Carlcare recommends starting with a battery health check using Infinix's built-in "Phone Master" app. You should also:
- Reduce screen brightness or set it to auto-brightness.
- Enable battery saver mode when needed.
- Limit background app activity by checking battery usage settings.
- Avoid overnight charging frequently, and always use the original charger.
If your battery drains abnormally even after these steps, visit a Carlcare center. We’ll test the battery and replace it with an original one if required, ensuring safety and long-term reliability.
- Does Carlcare offer software support or only hardware repairs?
We handle both. Carlcare’s expertise isn’t limited to screen or battery repairs. We also assist with:
- Software updates and bug fixes
- System crashes and boot loops
- Data backup and restoration
- Virus or malware removal
- App performance issues
So if your Infinix phone is lagging, freezing, or showing errors, our software specialists can help you optimize it without needing a full reset.
- My Infinix camera is blurry. Can it be fixed or do I need a new phone?
A blurry camera doesn’t necessarily mean your phone is done for. Often, it’s a result of a dirty lens, outdated software, or a misaligned lens module from accidental drops. Clean the camera glass gently with a microfiber cloth. If that doesn’t help, visit a Carlcare center.
Our experts will assess whether a software calibration is enough, or if a lens module needs replacement. We carry original camera modules for all Infinix models and can usually fix it on the spot.
- Can I extend my Infinix phone’s warranty with Carlcare?
Yes, Carlcare offers warranty extension plans in selected regions. These plans provide additional peace of mind by covering your device beyond the standard 12-month period. You can also opt for screen protection or accidental damage protection when purchasing a new device.
Visit the Carlcare App, go to the “Warranty Extension” tab, and check availability based on your phone model and purchase date. Our customer care team can also assist you with enrollment and benefits.
- How do I know if my Infinix phone issue is covered under warranty?
At Carlcare, warranty coverage is transparent and easy to understand. Your phone is typically covered for one year from the date of purchase (with a valid invoice). This includes manufacturer defects like motherboard issues, charging port failures, or display defects—provided there’s no physical or liquid damage.
To check your warranty status, open the Carlcare App and go to the “Warranty” section. If you’re unsure whether an issue is covered, just bring your phone and purchase proof to a service center. We’ll run a free diagnosis and let you know.
- Where can I book a service appointment for my Infinix phone?
Booking a service is now simpler than ever. You have multiple ways to reserve a slot:
- Carlcare App: Download it from the Play Store. Go to the “Reservation” tab, select your location, issue type, and preferred time slot.
- Website: Visit www.carlcare.com and follow the same reservation process.
- Call Center: Dial 1800 419 0525 to speak with our support team.
- WhatsApp: Message us at +919999135666.
Once booked, visit the center at the scheduled time and avoid unnecessary waiting. We value your time and aim to provide a smooth, fast experience.
- Why should I choose Carlcare over local mobile repair shops?
Great question—and one that deserves a clear answer. Carlcare is the only official after-sales service partner for Infinix in India. Here's why choosing us matters:
- We use 100% original spare parts—ensuring long-lasting performance.
- Our technicians are certified by Infinix and trained in their latest technologies.
- Repairs done at Carlcare do not void your warranty—unlike unauthorized shops.
- Every service includes a repair warranty, giving you confidence.
- Our customer-first approach means clear communication, fair pricing, and genuine care.
Cutting corners with unauthorized repair may save a little money today but could cost you much more in the long run—both in phone performance and safety.
If your query wasn’t covered above, reach out! Carlcare is your go-to expert for anything Infinix. We’re not just about fixing phones. We’re about giving you an experience that makes you say, “I’m glad I came here.”
Visit your nearest Carlcare center or book online today. Your Infinix phone deserves nothing less.
