Buying a new smartphone is an investment, but accidental drops, screen damage, liquid spills, or unexpected technical problems can result in expensive repairs. While the standard manufacturer warranty provides protection against eligible manufacturing defects, it generally doesn't cover every type of damage that can happen during everyday use.
This is where Carlcare Service Shield comes in.
Carlcare Service Shield provides additional protection options for eligible TECNO, Infinix, and itel smartphones purchased in India, including Screen Damage Protection, Accidental & Liquid Damage Protection, and Extended Warranty.
What is Carlcare Service Shield?
Carlcare Service Shield is an additional device protection solution with plans powered by ACKO/Zopper. Depending on the plan selected, customers can get protection against screen damage, accidental and liquid damage, or extend eligible warranty coverage.
There are three main protection options:
Screen Damage Protection – Covers eligible physical or liquid damage specifically to the device screen.
Accidental Damage & Liquid Damage Protection (ADLD) – Covers eligible accidental physical and liquid damage to the device.
Extended Warranty – Extends eligible manufacturer warranty protection for an additional year after the original manufacturer's warranty expires.
1. Screen Damage Protection
A smartphone screen can get damaged from an accidental drop or impact even when you're careful. The Carlcare Service Shield Screen Damage Plan is designed specifically to provide additional protection for the screen.
Key Benefits
The plan is valid for one year from the date of device purchase and allows one claim per year. Coverage includes eligible physical or liquid damage to the screen, with repairs carried out at Carlcare authorized service centers.
A fixed deductible of ₹999 applies under the plan. Cosmetic damage and normal wear and tear are not covered.
This plan can be useful for users who are particularly concerned about accidental screen damage.
2. Accidental Damage & Liquid Damage Protection
Accidents happen. Your phone could accidentally fall from your hand, get damaged during travel, or come into contact with liquid.
Carlcare Service Shield's Accidental Damage & Liquid Damage Protection provides coverage for eligible accidental physical and liquid damage occurring during the plan's validity period.
Key Benefits
The plan offers:
- One-year protection
- One claim per year
- Coverage for eligible accidental physical damage
- Coverage for eligible liquid damage
- Fixed deductible of ₹999 for devices in the ₹5,000–₹20,000 range
- Fixed deductible of ₹1,499 for devices above ₹20,000
The plan documentation states that the depreciation matrix applies when the device is considered BER/Total Loss.
Cosmetic damage and normal wear and tear are excluded; customers should refer to the applicable terms and conditions for the complete exclusions.
3. Extended Warranty
Want to continue protecting your smartphone after its original warranty ends?
The Carlcare Service Shield Extended Warranty Plan provides an additional year of eligible warranty protection after the manufacturer's original warranty expires.
The plan covers eligible defects and mechanical or electrical breakdowns after the expiry of the original manufacturer's warranty. It allows claims up to the invoice value, and repairs are performed at Carlcare authorized service centers. There is no deductible for an approved repair under the Extended Warranty Plan.
Physical damage, liquid damage, cosmetic damage, and issues that weren't covered under the original manufacturer's warranty are excluded.
Where Can You Buy Carlcare Service Shield?
Customers can purchase eligible Carlcare Service Shield products through participating TECNO, itel, and Infinix authorized dealers or service centers. The training material also identifies online Carlcare, itel, and Infinix channels as purchase options.
Plan availability and eligibility depend on factors such as your smartphone model and purchase/activation date.
When Can You Buy the Protection Plan?
The purchase window depends on the type of protection.
According to the Carlcare Service Shield FAQ:
Accidental Damage & Liquid Damage (ADLD) and Screen Damage (SD): Can be purchased within 48 hours from the device activation date.
Extended Warranty (EW): Can be purchased within 270 days from the device activation date.
Once purchased, the Service Shield plan is automatically activated. Customers receive policy confirmation by email and communication on their registered mobile number through WhatsApp.
How to Raise a Carlcare Service Shield Repair Claim
If your covered smartphone gets damaged or develops an eligible issue, you can raise a repair request through ACKO.
Step 1: Log In
Log in using your registered mobile number and complete the four-digit OTP verification.
Step 2: Select Your Policy
Open Policies and select the device and protection plan for which you want to raise a repair request.
Step 3: Select Repair Request
Tap Repair Request and choose the appropriate option based on your phone's condition.
Step 4: Enter Damage Details
Provide information including:
- What has been damaged
- Date of damage
- How the damage happened
- Your PIN code
Then continue with the request.
Step 5: Select a Carlcare Authorized Service Center
Choose the cashless repair option. Based on your PIN code, nearby Carlcare Authorized Service Centers will be displayed.
Step 6: Pay the Applicable Deductible
For applicable damage-protection claims, the deductible is:
Screen Damage: ₹999
ADLD: ₹999 for handsets below ₹20,000 and ₹1,499 for handsets above ₹20,000.
For repairs approved under the Extended Warranty plan, no deductible applies.
Step 7: Visit the Service Center
After successfully raising the request, a Claim ID is generated. Take your device to the selected Carlcare Authorized Service Center and submit it for repair.
Customers can track the repair through ACKO and receive real-time WhatsApp updates about the repair status.
What Documents Do You Need for a Repair?
For availing repair service under the plan, customers need the Claim ID generated while raising the claim through ACKO.
Can You Buy More Than One Service Shield Plan?
For one IMEI number, a customer can purchase one Extended Warranty pack together with either one ADLD or one Screen Damage Protection pack, subject to eligibility.
Is Carlcare Service Shield Available for Phones Purchased Outside India?
No. Carlcare Service Shield is available only for eligible itel, TECNO, and Infinix smartphones purchased in India.
Can Carlcare Service Shield Be Cancelled or Transferred?
Once purchased, the Service Shield pack cannot be cancelled for a refund. The plan also cannot be transferred to another person if the smartphone is sold.
What's Not Covered?
Coverage depends on the plan selected.
For ADLD and Screen Damage Protection, exclusions include cosmetic damage, intentional damage, and unauthorized repair.
For Extended Warranty, physical damage, liquid damage, and accessories are excluded.
Customers should always refer to the complete applicable terms and conditions for detailed coverage, eligibility, exclusions, and claim requirements.
Protect Your TECNO, Infinix or itel Smartphone with Carlcare Service Shield
Your smartphone goes everywhere with you, and an unexpected drop, liquid spill, broken screen, or technical problem can happen at any time. Choosing the right protection plan can help reduce the financial impact of eligible repairs.
Whether you need Screen Damage Protection, Accidental & Liquid Damage Protection, or Extended Warranty, Carlcare Service Shield provides different protection options based on your needs and device eligibility.
📞 Carlcare Toll-Free: 1800-4190-525
📍 Find a Carlcare Service Center:
Find a Service Center
📅 Book a Repair:
Book a Repair Appointment
T&C apply. Coverage, eligibility, purchase window, deductible, exclusions and claim conditions depend on the selected Carlcare Service Shield plan.
