A smartphone is an essential part of everyday life, but accidental screen damage, liquid spills and unexpected hardware breakdowns can lead to expensive repairs. While a manufacturer's warranty covers eligible manufacturing defects, it does not automatically cover every type of accidental damage.
Carlcare Service Shield offers device protection plans for eligible TECNO, Infinix and itel smartphones purchased in India. Powered by ACKO and Zopper, the programme offers three plans: Screen Damage Protection, Accidental & Liquid Damage Protection, and Extended Warranty.
What Is Carlcare Service Shield?
Carlcare Service Shield is a smartphone protection programme designed to help customers manage eligible repair costs. Depending on the plan selected, it can cover screen damage, accidental physical and liquid damage, or mechanical and electrical breakdowns after the manufacturer's warranty expires.
All plans have a 12-month plan term, with coverage beginning at different times depending on the selected plan. Repairs are handled through Carlcare authorised service centres, subject to the applicable terms and conditions.
Types of Carlcare Service Shield Plans
1. Screen Damage Protection (SD)
Screen Damage Protection is designed for customers concerned about accidental damage to their smartphone screen.
- Coverage: Eligible physical or liquid damage to the screen only.
- Plan validity: 12 months.
- Deductible: ₹999.
- Claims limit: One claim during the plan period.
- Repair location: Carlcare authorised service centres.
This plan is suitable for customers who want protection specifically for their phone's screen. Damage to other components is not covered under this screen-only plan.
2. Accidental & Liquid Damage Protection (ADLD)
Accidents can affect more than just the display. Accidental & Liquid Damage Protection covers eligible accidental physical and liquid damage to the device, subject to the plan terms.
- Coverage: Eligible accidental physical and liquid damage to the device.
- Plan validity: 12 months.
- Claims limit: One claim during the plan period.
- Deductible under ACKO: ₹999 for devices priced up to ₹20,000 and ₹1,499 for devices priced above ₹20,000.
- Deductible under Zopper: ₹999 across device price bands.
This plan is worth considering for customers who want broader protection against eligible accidents rather than screen-only coverage.
3. Extended Warranty (EW)
Extended Warranty is intended for customers who want continued protection against eligible mechanical and electrical breakdowns after the original manufacturer's warranty expires.
- Coverage: Eligible mechanical and electrical breakdowns after the manufacturer's warranty expires.
- Plan validity: An additional 12 months after the standard manufacturer warranty ends.
- Deductible: No deductible for approved repairs.
- Claims: Multiple claims may be permitted within the applicable coverage and sum-insured limits.
Extended Warranty does not cover physical or liquid damage. Customers should review the plan's terms to understand the exact coverage and exclusions.
How Long Does Carlcare Service Shield Last?
Each Carlcare Service Shield plan has a 12-month term, but the coverage start date differs:
- Screen Damage Protection: Coverage begins on the plan purchase date.
- Accidental & Liquid Damage Protection: Coverage begins on the plan purchase date.
- Extended Warranty: Coverage starts after the standard manufacturer's warranty expires and continues for an additional year.
When Can You Purchase a Protection Plan?
Timing is important when purchasing Carlcare Service Shield.
- Screen Damage Protection and ADLD: The reference guide specifies purchase on the same day the device is activated.
- Extended Warranty: The reference guide specifies an eligibility window of up to 270 days from device activation.
Eligibility is subject to validation. These plans are available for eligible TECNO, Infinix and itel devices purchased in India. Check the applicable terms before purchasing.
How to Raise a Carlcare Service Shield Repair Claim
If your smartphone is damaged or develops an issue, follow the claim process before visiting a service centre.
- Open the ACKO app or claims portal: Sign in using your registered mobile number and complete OTP verification.
- Select your device and plan: Open the Policies section and choose the covered device and relevant plan.
- Raise a repair request: Select the option that matches the device's condition.
- Enter the incident details: Provide information about the damage or fault, when it happened, how it occurred and your PIN code.
- Choose cashless repair: Select the cashless repair option to find a nearby Carlcare authorised service centre.
- Pay the applicable deductible: Complete the required payment online before visiting the service centre.
- Save your Claim ID: Carry the generated Claim ID when submitting your device for repair.
You can track the repair process through the relevant app and receive updates through WhatsApp, as applicable.
What Is Not Covered Under Carlcare Service Shield?
Every protection plan has exclusions. Understanding them before purchasing can help avoid confusion when raising a claim.
- Screen Damage Protection: Covers the screen only, not damage to other components.
- ADLD: Cosmetic damage, intentional damage and damage associated with unauthorised repairs are excluded.
- Extended Warranty: Physical damage, liquid damage and accessories are not covered under the plan.
Coverage is subject to the applicable policy wording and terms and conditions. Read the complete exclusions before purchasing or raising a claim.
Important Things to Remember
- Verify your device's IMEI details when purchasing the plan.
- Keep your purchase invoice and policy confirmation accessible.
- Save the email and WhatsApp confirmation received after purchase.
- Raise a claim through the prescribed process before visiting a service centre.
- Pay the applicable deductible online before the repair begins.
- Carlcare Service Shield plans are non-transferable, non-cancellable and non-refundable, according to the reference guide.
Frequently Asked Questions
Which brands are eligible for Carlcare Service Shield?
The programme is available for eligible TECNO, Infinix and itel devices purchased in India.
Does Extended Warranty cover accidental damage?
No. Extended Warranty covers eligible mechanical and electrical breakdowns after the standard manufacturer's warranty expires. Accidental and liquid damage require the relevant damage protection plan.
Do I have to pay for a repair under Carlcare Service Shield?
For Screen Damage Protection and ADLD, the applicable deductible must be paid for a claim. Approved Extended Warranty repairs have no deductible. Coverage and approval depend on the selected plan's terms.
Where can I get my phone repaired under Carlcare Service Shield?
Repairs are handled through Carlcare authorised service centres, subject to claim approval and the applicable plan conditions.
Protect Your Smartphone with Carlcare Service Shield
Unexpected damage can disrupt your daily routine and lead to unplanned expenses. Choosing the appropriate protection plan can help you prepare for eligible repair costs and understand your options before an issue occurs.
Explore the available plans and always review the coverage, eligibility requirements, deductibles and exclusions before purchasing.
For smartphone service assistance:
- Carlcare Toll-Free: 1800-4190-525
- Find a Service Centre: https://www.carlcare.in/in/service-center/
- Book a Repair: https://www.carlcare.in/in/repair-appointment/
Terms and conditions apply. Coverage, eligibility, deductibles, claim limits and exclusions depend on the selected plan and applicable policy wording.
