A smartphone can slip from your hand, get a cracked screen, or accidentally come in contact with water. These incidents are also important because standard manufacturer warranty generally does not cover accidental physical damage, broken screens, or liquid damage. Carlcare’s India service policy specifically lists accident-related and liquid-contact damage among standard warranty exclusions. (Carlcare)
For eligible TECNO, Infinix and itel smartphones, Carlcare Service Shield offers protection options such as Screen Damage Protection and Accidental Damage & Liquid Damage (ADLD) Protection. (Carlcare)
If you have one of these protection plans, however, there may still be a service processing fee when you make an eligible claim. Here is the applicable fee structure shown for Carlcare Service Shields.
What Is Carlcare Service Shield?
Carlcare Service Shield is an additional device-protection solution available for eligible TECNO, Infinix and itel smartphones.
Depending on the selected plan, protection can include:
Screen Damage Protection (SD): Designed for eligible physical or liquid damage affecting the smartphone screen.
Accidental Damage & Liquid Damage (ADLD): Designed for eligible accidental physical and liquid damage to the device.
Extended Warranty: Provides additional eligible warranty protection after the original manufacturer's warranty period.
The exact coverage, eligibility, claim limits, exclusions and other conditions depend on the Service Shield plan purchased. (Carlcare)
What Is a Service Processing Fee?
A service processing fee is an amount payable by the customer when an eligible repair claim is processed under the applicable protection plan.
This should not be confused with the full cost of repairing the smartphone.
The processing fee depends on factors such as:
- Type of protection plan
- Insurance/service partner
- Price range of the smartphone
- Applicable terms and conditions
Carlcare Service Shield Processing Fee
According to the applicable fee structure, the processing charges are:
|
Insurer/Partner |
Model Price Range |
Screen Damage (SD) |
Accidental Damage & Liquid Damage (ADLD) |
|
ACKO |
Below ₹20,000 |
₹999 |
₹999 |
|
ACKO |
₹20,000 & above |
₹999 |
₹1,499 |
|
Zopper |
All applicable price ranges |
₹999 |
₹999 |
T&C apply.
ACKO Service Processing Fee Explained
For applicable Carlcare Service Shield plans powered by ACKO, the fee depends on the type of claim and, for ADLD, the price range of the device.
Screen Damage
For an eligible Screen Damage (SD) claim:
Processing Fee: ₹999
The displayed fee is ₹999 for both devices priced below ₹20,000 and devices priced at ₹20,000 or above.
Accidental & Liquid Damage Below ₹20,000
If the applicable model price is:
Below ₹20,000
the ADLD service processing fee is:
₹999
Accidental & Liquid Damage ₹20,000 and Above
If the applicable model price is:
₹20,000 or above
the ADLD service processing fee is:
₹1,499
ACKO's own policy wording recognizes both comprehensive accidental damage, including eligible physical or liquid damage, and accidental screen-only damage where the corresponding cover has been selected. (Acko CMS)
Zopper Service Processing Fee Explained
For applicable Carlcare Service Shield plans powered by Zopper, the displayed processing-fee structure is simpler.
For all applicable model price ranges:
Screen Damage (SD): ₹999
Accidental Damage & Liquid Damage (ADLD): ₹999
Zopper's protection-plan documentation also confirms the general concept of charging a processing fee when a repair event is handled under an accidental/liquid-damage or screen-protection plan. The exact terms of an individual plan remain important. (Zopper)
Screen Damage vs Accidental & Liquid Damage: What's the Difference?
Understanding the two types of protection can prevent confusion when making a claim.
Screen Damage Protection
Screen Damage Protection is specifically designed around eligible damage affecting your smartphone's screen.
For example, your phone may accidentally fall and the display could crack.
The exact damage eligible for repair will depend on your plan's terms and conditions.
Accidental Damage & Liquid Damage
ADLD provides broader protection against eligible accidental physical and liquid damage.
For example, this may include an eligible accidental drop that damages the device or eligible damage caused by accidental liquid exposure.
It does not mean every type of phone damage is automatically covered. Eligibility is determined according to the applicable protection-plan terms.
Why Is Service Shield Different from the Regular Smartphone Warranty?
This is an important distinction.
A standard smartphone warranty is generally intended for eligible manufacturing, mechanical or electrical defects occurring during the warranty period.
Carlcare India's standard mobile-phone warranty policy excludes damage caused by accidents or human behaviour, including examples such as water intrusion and broken screens. It also excludes damage resulting from liquid contact and other external causes. (Carlcare)
That's why an additional protection plan can be useful for someone concerned about accidental damage.
Why Consider Carlcare Service Shield?
Brand-Authorized Repairs
Eligible repairs are handled through the applicable authorized service process rather than relying on an unknown third-party repair shop.
Genuine Spare Parts
Carlcare emphasizes genuine spare parts as part of its official repair service.
Transparent Processing Fees
Knowing the applicable processing fee in advance can help customers understand what they may need to pay when making an eligible claim.
Protection Against Unexpected Accidents
Even careful smartphone users can accidentally drop a device or expose it to liquid. The appropriate Service Shield plan provides protection for eligible incidents subject to its terms.
An Example of How the Processing Fee Works
Suppose you have an eligible smartphone with an applicable ACKO-powered ADLD Service Shield.
If the model falls below the ₹20,000 price range, the displayed ADLD processing fee is ₹999.
If the applicable model price is ₹20,000 or above, the displayed ADLD processing fee becomes ₹1,499.
For an applicable ACKO Screen Damage claim, the displayed processing fee is ₹999.
For applicable Zopper-powered Screen Damage and ADLD claims, the displayed processing fee is ₹999.
The actual claim still needs to satisfy the applicable plan conditions.
Things to Remember Before Raising a Claim
Before submitting your smartphone for a Service Shield claim, keep a few things in mind.
Make sure the protection plan is active for the device being submitted.
Keep your purchase invoice and relevant plan information available.
Explain clearly how the damage occurred.
Back up important photos, contacts, documents and other data whenever the phone is still operational. Carlcare's service policy notes that storage contents may be deleted or reformatted during service. (Carlcare)
Do not get the phone repaired or disassembled by an unauthorized third party before submitting a claim, as unauthorized repair can affect warranty/service eligibility. (Carlcare)
Most importantly, check the terms and conditions of your specific Service Shield plan because coverage and claim requirements can vary.
Carlcare Service Shield Processing Fee at a Glance
For quick reference:
ACKO
Screen Damage: ₹999
ADLD for model price below ₹20,000: ₹999
ADLD for model price ₹20,000 and above: ₹1,499
Zopper
Screen Damage: ₹999
ADLD: ₹999
These charges are service processing fees for applicable claims, not a general repair-price list.
Get Official Support for TECNO, Infinix and itel
Carlcare provides official after-sales service for supported TECNO, Infinix and itel smartphones in India.
For questions regarding Service Shield, claim eligibility, applicable processing fees or smartphone repair, contact Carlcare before visiting the service centre.
📞 Carlcare Toll-Free: 1800-4190-525
💬 WhatsApp: +91 99991 35666
Find a Carlcare Service Center
T&C Apply. Service Shield eligibility, coverage, claim approval, exclusions, processing fees and other conditions are subject to the applicable protection plan and insurer/service partner terms.
