As experts who've worked with thousands of TECNO, Infinix, and itel users across India, we at Carlcare understand exactly what customers need when their smartphone runs into a problem. Whether it’s a cracked screen, battery draining too fast, or you simply want to check if your device is still under warranty—quick access to reliable service is key.
That’s why we strongly recommend every Infinix, TECNO, and itel user in India to install the Carlcare App — the official customer care and support app designed exclusively for your smartphone brand. It’s not just an app—it’s your personal technician in your pocket.
Let us walk you through why this one app can save you time, money, and worry when it comes to maintaining your device.
- Check Genuine Spare Parts Prices Anytime — No Overpaying
At Carlcare, we’ve seen countless users get overcharged for fake or low-quality parts when they visit unauthorized shops. With the Carlcare App, you never have to worry about that again. It allows you to check the actual, brand-authorized prices of spare parts for Infinix, TECNO, and itel phones before you even visit a service center.
Here’s how to check spare parts pricing:
- Open the Carlcare App
- Tap on “Spare Part Price”
- Choose your device model
- View prices for parts like screen, battery, back panel, camera, and more
This way, you’re fully informed and can confidently avoid overpaying or falling for fake replacements.
- Find the Nearest Authorized Service Center Instantly
As Carlcare experts, we always advise users to avoid third-party repair shops, especially if your phone is still under warranty. But how do you find a genuine service center near you?
Simple — use the Service Center Locator on the Carlcare App.
To locate a center:
- Open the Carlcare App
- Tap “Service Center”
- Allow location access or manually select your city
- Get a list of nearby authorized centers with address, phone number, and operating hours
We’ve made it easy to get support wherever you are in India — whether you’re in a metro city or a small town.
- Book Online Repair Reservations to Save Time
Long queues at service centers can be frustrating. That’s why we’ve introduced the Online Reservation feature on the Carlcare App. It allows you to book your visit in advance, reducing wait time and giving you priority service.
Here’s how it works:
- Open the app
- Tap on “Online Reservation”
- Select your device and describe the issue
- Choose your nearest service center and pick a time slot
- Confirm your appointment
You’ll get a confirmation message—and you can walk in at your chosen time without delays. That’s how we ensure a hassle-free repair experience for every user.
- Check Warranty Status Instantly
We often get questions like, “Is my phone still under warranty?” or “Will I be charged for this repair?” Instead of guessing, you can now instantly check your device warranty on the Carlcare App.
Steps to check warranty:
- Open the app
- Go to “Check Warranty”
- Enter your IMEI number (just dial *#06# on your phone to find it)
- Instantly view your warranty validity and activation date
This helps you understand your entitlements—especially for free repairs on manufacturing defects under warranty.
- Run a Self Diagnosis Before Visiting the Service Center
Many users are unsure if an issue is serious enough for a repair. That’s where our Phone Self-Diagnosis tool inside the Carlcare App helps. With it, you can run tests on hardware like battery, camera, charging port, speaker, and screen responsiveness.
To run self-diagnosis:
- Open the app
- Go to “Phone Diagnosis”
- Start the guided test
- Get a report of the device’s health
This feature is especially helpful if your phone feels slow, overheats, or isn’t charging properly. You’ll know what’s wrong before you even step into a service center.
- Track Your Repair Status in Real Time
We understand how important your smartphone is to your day-to-day life. That’s why, once your device is submitted for repair, the Carlcare App keeps you updated every step of the way.
How to check repair status:
- Open the app
- Tap “Repair Status”
- Enter your Job Sheet number or registered mobile number
- View real-time updates on service progress
Whether we’re ordering a spare part or your phone is already fixed and ready for pickup—you’ll know it all in real time.
Bonus: Access Tips, Offers & Exclusive Updates
The Carlcare App is more than just a repair tool—it’s your go-to platform for mobile care. Inside, you’ll find:
- Regular tips to optimize your phone’s performance
- Seasonal offers on spare parts and services
- Alerts on software updates, product recalls, and holiday closures
- And access to Carlcare Club, our loyalty program for users
Why Trust Carlcare — India’s Official Service Network for Infinix, TECNO & itel
We don’t just say we’re official — we’re the exclusive service partner for Infinix, TECNO, and itel in India. Here’s what that means for you:
- Only original spare parts are used
- Our technicians are brand-trained and use approved tools
- We support warranty and out-of-warranty repairs
- You get full transparency and customer-first support
- We’re present in hundreds of locations across India
Whether it’s screen replacement, battery issues, software errors, or anything else — we’ve got you covered with reliable, trustworthy, and brand-backed solutions.
As the official service app for Infinix, TECNO, and itel, it puts control, convenience, and confidence in your hands — right where it should be.
Don’t wait until your phone has a major issue.
Stay prepared. Stay protected.
Download the Carlcare App today and take charge of your smartphone care journey.
