At Carlcare, we understand how frustrating it is when your laptop refuses to start unless it’s connected to the charger. Whether you're a student attending online classes, a professional managing work remotely, or someone catching up on entertainment—your laptop is a crucial part of your day. And when it starts acting up, you want answers fast.
As the official service provider for Infinix, we hear this question quite often:
“Why does my Infinix laptop not turn on unless I connect it to the charger?”
Let’s break it down together and explore the real reasons behind this issue—and most importantly, how you can fix it.
- The Most Likely Culprit: Battery Health Problems
One of the most common causes behind this issue is a worn-out or malfunctioning battery. Over time, all batteries degrade—especially if your device has been frequently plugged in or exposed to high temperatures. A damaged battery might hold just enough charge to show the charging light or briefly power on, but not enough to keep your laptop running independently.
Try these steps to check if your battery is at fault:
- Remove the charger and attempt to power on the laptop. If it shuts down immediately, that’s a red flag.
- Plug the laptop in, let it charge for at least 30 minutes, and check the battery icon in your system tray. If it says “Plugged in, not charging” or displays a low percentage permanently, your battery may need replacement.
If this sounds familiar, visit the nearest Carlcare service center. Our technicians can test your battery and replace it with a genuine Infinix battery if needed.
- Faulty Charging Circuit or Motherboard Component
It’s also possible that your laptop’s charging logic board or internal power delivery circuit is acting up. If the motherboard isn't correctly transferring power from the battery to the internal system, the laptop may depend entirely on external power to operate.
This issue usually stems from:
- Liquid damage (spills)
- Overvoltage from third-party chargers
- Wear and tear from long-term use
Unfortunately, this isn’t something you can solve at home. You’ll need a professional technician to:
- Open your laptop and perform board-level diagnostics
- Check for burnt or disconnected components
- Repair or replace the faulty circuitry
- Battery Driver or BIOS Glitch
Yes, sometimes the issue isn’t even hardware-related! If your laptop’s battery driver or BIOS firmware gets corrupted, the laptop may not recognize the battery—even if it’s in perfect shape.
This glitch can happen after a Windows update, system crash, or BIOS misconfiguration. The result? Your laptop won’t boot unless it's plugged in.
You can try the following:
- Battery Driver Reset:
- Go to Device Manager.
- Expand Batteries, right-click on Microsoft ACPI-Compliant Control Method Battery, and uninstall it.
- Reboot your laptop (with the charger connected), and the driver should auto-reinstall.
- Update BIOS:
- Visit the official Infinix support site or contact Carlcare to get a BIOS update for your laptop model.
- Make sure not to interrupt the update—doing so could permanently damage the system.
If you're not comfortable doing this yourself, we’ll be happy to help you at a nearby Carlcare center.
- Charger Dependency: Your Battery Might Not Be Charging at All
If your laptop only powers on when plugged in but doesn’t gain any battery percentage, it could be a charging pathway issue:
- Faulty charger or charging port
- Loose internal connection between charging jack and motherboard
- Charger voltage not matching laptop requirement
Here’s what you can try:
- First, inspect your charger. Is it the original Infinix charger? Third-party or incompatible chargers can damage your battery.
- Wiggle the charging pin gently—if the charging icon flickers, it’s likely a loose charging port.
- Try using a different genuine charger (if available) to rule out adapter issues.
Still unsure? Come by our Carlcare center, where we can run a charger and charging circuit test to pinpoint the issue.
- Battery Not Properly Seated or Disconnected Internally
In rare cases, especially if your laptop was recently repaired or opened, the battery connector inside the device may be loose or improperly seated. This can cause the system to draw power only from the charger.
It’s like your battery is physically there, but not actually “plugged in” from the inside.
This requires opening the back panel of your laptop, checking the battery connector, and making sure everything is secured. Unless you’re experienced in laptop repair, it’s better to let certified Carlcare experts handle this for you to avoid voiding your warranty or damaging internal components.
Signs It’s Time to Replace Your Battery
Let’s face it—laptop batteries aren’t made to last forever. They quietly power your device for years, but over time, even the best batteries start showing signs of fatigue. At Carlcare, we meet users every day who say, “My Infinix laptop just dies when I unplug it,” or “Why does it say 3% even after charging all night?”
If that sounds like you, then read on. These signs could mean it’s time to say goodbye to your old battery—and we’re here to help you do it the right way.
- Powers off instantly when unplugged
- Battery level stays stuck at 0–5%
- Battery warning alerts pop up frequently
- You’ve had the device for more than 2–3 years
Then it’s time to accept that your battery has served its time.
What We Do at Carlcare to Fix It – The Right Way
At Carlcare, your laptop’s health is in expert hands. Here's how we make your battery replacement safe, reliable, and seamless:
1. We Use 100% Genuine Infinix Batteries
No compromises here. We only use original Infinix replacement batteries that are designed specifically for your laptop model. This ensures:
- Proper fit
- Safe charging
- Long-lasting performance
Counterfeit or third-party batteries may be cheaper, but they can overheat, underperform, or even damage your device. Trust us—it’s not worth the risk.
2. We Test Before We Replace
Before jumping to replacement, our technicians run a full diagnostic on your laptop’s battery and power system. Sometimes, issues that seem like battery failure may actually stem from a faulty charger, software bug, or motherboard component.
That’s why we test first—to confirm that battery replacement is the right solution. You get full transparency and peace of mind.
3. We Ensure Compatibility with Your Infinix Model
Every laptop model has different battery specifications. Using the wrong type can cause inconsistent charging, overheating, or worse.
We verify the exact model and part number of your Infinix laptop and ensure the replacement battery matches it precisely. No guesswork, no mismatches—just a perfect fit that gets your laptop running like new again.
Ready to Replace Your Infinix Laptop Battery?
If your laptop is showing any of these warning signs, don’t wait until it completely dies on you. Come visit your nearest Carlcare service center or book an appointment through the Carlcare App or Website.
As Infinix’s official service partner, we’re not just here to fix devices—we’re here to restore your confidence in them.
Let your laptop breathe new life—with a fresh battery, installed by the experts who know it best.
What You Should NOT Do
While troubleshooting on your own, avoid:
- Using a different brand's charger—this could damage your device
- Opening the laptop unless you're trained to handle electronics
- Installing third-party battery monitoring tools—they often provide inaccurate information and may introduce malware
Carlcare Is Here for You—Officially
As Infinix’s official service partner, Carlcare is your one-stop solution for any laptop issue. Whether it’s a stubborn power issue, battery replacement, or motherboard repair—we’re committed to getting your laptop back to peak performance.
Here’s how you can reach us-
- Carlcare App – Book an appointment or locate your nearest center
- Customer Care Hotline: 1800 419 0525
- WhatsApp: +91 9999135666
- Email: service.india@carlcare.com
