As the official service provider for Infinix, Carlcare is committed to ensuring that your experience with your Infinix Smart TV is nothing short of exceptional. We understand how important a reliable warranty is for our users. Infinix provides a 12-month warranty on its Smart TVs, giving you peace of mind knowing that any mechanical issues that arise within this period will be repaired free of charge. This warranty covers defects in materials and workmanship when the product is used according to Infinix's published guidelines. Let's dive into what is and isn't covered under this warranty, and how you can make a claim if needed.
What’s covered by the Warranty?
The Infinix Limited Warranty offers protection against defects in materials and workmanship for a period of ONE (1) YEAR from the date of the original retail purchase by the end-user. This warranty applies when the Smart TV is used normally and in accordance with Infinix's published guidelines, which can be found in technical specifications, user manuals, and service information.
Here is a list of top Infinix Smart TV models available in India. If you have any of these models. you can opt for warranty claim from carlcare. T& C apply.
- Infinix W1 43 inch Ultra HD 4K Smart QLED TV (43W1 Q)
- Infinix 32Y1 32 inch HD Ready Smart LED TV
- Infinix W1 65 inch Ultra HD 4K Smart QLED TV (65W1)
- Infinix W1 55 inch Ultra HD 4K Smart QLED TV (55W1)
- Infinix W1 32 inch HD Ready Smart QLED TV (32W1 Q)
- Infinix X3IN 43 inch Full HD Smart LED TV (43X3IN)
- Infinix X3IN 32 inch HD Ready Smart LED TV (32X3IN)
- Infinix X3 50 inch Ultra HD 4K Smart LED TV (50X3)
- Infinix X3 43 inch Full HD Smart LED TV
- Infinix 24Y1 24 inch HD ready Smart LED TV
For more details, you can visit Infinix India official website.
What’s Not Covered by This Warranty?
It’s essential to be aware of the conditions and limitations of the warranty to avoid any surprises. The Infinix Limited Warranty does not cover:
- Non-Infinix Branded Products: Any Smart TV or software not branded by Infinix, even if packaged or sold with Infinix Smart TVs. Other manufacturers, suppliers, or publishers might offer their own warranties.
- Consumable Parts: Items such as batteries or protective coatings that diminish over time, unless the failure is due to a defect in materials or workmanship.
- Cosmetic Damage: This includes but is not limited to scratches, dents, and broken plastic on ports.
- Damage from External Causes: Any damage caused by accidents, abuse, misuse, liquid contact, fire, earthquakes, or other external causes.
- Improper Use: Damage resulting from operating the Smart TV outside of Infinix's published guidelines.
- Unauthorized Service: Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Infinix or an Infinix Authorized Service Provider.
- Unauthorized Modifications: Any alterations to the Smart TV’s functionality or capability without Infinix's written permission.
- Normal Wear and Tear: Defects arising from the normal aging of the Smart TV.
- Defaced Serial Numbers: If any serial number on the Smart TV has been removed or defaced.
Your Responsibilities Before Warranty Service
Before you submit your Infinix Smart TV for warranty service, ensure you:
- Backup Data: Maintain a separate backup copy of the contents on the storage media.
- Remove Personal Information: Delete all personal information that you want to protect.
- Disable Security Passwords: Make sure to disable all security passwords to avoid complications.
During warranty service, the contents of the storage media will be deleted and reformatted. Neither Infinix nor its agents will be responsible for any loss of software programs, data, or other information contained on the storage media or any other part of the Smart TV.
Important: Do not open your Infinix Smart TV. Opening the device may cause damage that the warranty does not cover. Only Infinix or an Infinix Official Service Provider should perform any service on your Smart TV.
How to Make a Warranty Claim
Making a warranty claim with Carlcare is straightforward. If you encounter any issues with your Infinix Smart TV that you believe are covered under the warranty, you can reach out to Carlcare through the following methods:
Hotline Number: Call our hotline at 18004190525 for immediate assistance. Our expert will register your query and ensure the help is provided at the earliest.
Website Chat Service: Visit the Carlcare website and use the chat service to connect with a customer service representative. Give your query and necessary detail to our chat expert, and he will take care of the rest.
Carlcare App: Download the Carlcare app from your app store. Use the app to get support and file a warranty claim.
As the official service provider for Infinix, Carlcare is dedicated to providing you with the support you need to ensure your Smart TV operates flawlessly. Our team of trained professionals is ready to assist you with any issues you may encounter, ensuring a smooth and hassle-free experience. Understanding the scope of your Infinix Smart TV warranty and knowing how to make a claim are crucial for getting the most out of your device. Should you have any questions or need support, Carlcare is here to help.
