A touch screen that suddenly stops responding can be incredibly frustrating, especially when you rely on your phone for everything from communication to entertainment. At carlcare authorized service centers, we sometimes come across our infinix users facing such issue. And we always suggest them to understand the root cause of why their Infinix phone screen not respoding.
In this article, we’ll guide you through the steps to take when your Infinix smartphone’s touch screen becomes unresponsive, helping you diagnose the problem and decide on the best course of action.
Key Reasons Why Your Touch Screen May Stop Responding
Before diving into the solutions, let’s understand some common reasons why your touch screen might become unresponsive:
- Software Glitches: Temporary software bugs or app malfunctions can cause your touch screen to freeze or stop responding.
- Physical Damage: Cracks, scratches, or any impact damage to the screen can disrupt the touch functionality.
- Moisture or Dirt: Moisture, sweat, or dirt on the screen can interfere with its sensitivity, making it unresponsive.
- Faulty Screen Protector: A poorly applied or damaged screen protector can also cause touch issues.
- Hardware Issues: In some cases, the internal components of your phone, such as the digitizer, which controls touch sensitivity, may be malfunctioning.
Now that we’ve outlined the possible causes, let’s look at the steps you can take to address the issue.
Step 1: Perform a Basic Restart
When your touch screen stops responding, the first thing you should try is a simple restart. A reboot can resolve temporary software glitches that might be causing the issue.
- How to Restart Your Infinix Phone:
- Press and hold the power button until the power menu appears.
- Tap on "Restart" or "Reboot" and wait for your phone to power back on.
- After restarting, check if the touch screen is responsive again.
If the screen remains unresponsive after a restart, move on to the next step.
Step 2: Clean Your Screen and Remove Any Accessories
Sometimes, the issue could be as simple as dirt, dust, or a faulty accessory interfering with the touch sensitivity.
- Cleaning the Screen:
- Use a soft, lint-free cloth to gently wipe your screen. Ensure there’s no moisture or residue left on the surface.
- If you’re using a screen protector, check for any bubbles, cracks, or misalignment that could be causing the problem.
- Remove Accessories:
- If your phone is in a case, consider removing it temporarily to see if the case is pressing on the screen and causing issues.
- Remove any connected accessories, such as external keyboards or charging cables, as they can sometimes interfere with the screen.
If cleaning the screen and removing accessories doesn’t resolve the issue, the problem may be deeper.
Step 3: Determine if It’s a Software or Hardware Issue
To diagnose whether the problem lies with the screen itself or your phone’s software, try the following methods:
- Safe Mode Boot:
- Booting your phone in Safe Mode disables all third-party apps, allowing you to determine if an app is causing the touch screen to freeze.
- To enter Safe Mode, press and hold the power button until the power menu appears. Then, press and hold the "Power Off" option until you see the "Safe Mode" prompt. Tap "OK" to reboot in Safe Mode.
- If your touch screen works in Safe Mode, a third-party app is likely causing the issue. You may need to uninstall recently installed apps to identify the culprit.
- Factory Reset:
- If your touch screen is still unresponsive, consider performing a factory reset to eliminate any software-related problems.
- Important: A factory reset will erase all data on your phone, so ensure you back up important files before proceeding.
- To reset your phone, go to Settings > System > Reset > Factory Data Reset. Follow the on-screen instructions to complete the reset.
- After resetting, check if the touch screen responds properly. If it does, the issue was likely software-related.
If the problem persists even after a factory reset, it’s more likely that the issue is hardware-related.
Step 4: When to Consider Replacing the Touch Screen
If the previous steps haven’t resolved the issue, it may be time to consider a touch screen replacement. Here are some signs that indicate it’s time for a replacement:
- Physical Damage: If your screen is cracked, shattered, or has deep scratches, it’s likely that the touch functionality is impaired, and a replacement is necessary.
- Persistent Unresponsiveness: If the touch screen remains unresponsive despite all troubleshooting efforts, the digitizer or other internal components may be damaged.
- Visible Screen Defects: If you notice discoloration, lines, or dead pixels on the screen, these are signs of hardware damage that typically require screen replacement.
Get in touch with Carlcare for original Infinix Screen Replacement
If you’re experiencing persistent touch screen issues, visit your nearest Carlcare service center for a professional diagnosis and repair. We would suggest you make online reservation to get fast and personalized service. Don’t forget to check the price of the Infinix touch screen on our Carlcare App. Whether you hgave Infinix Hot 10, Infinix Note series or the latest Infinix Zero 5G Turbo, you can easily get the price of original Infinix spare parts price on Carlcare website or app. Remember, Carlcare as official service provider for Infinix is here to support you with any touch screen issues, ensuring your Infinix smartphone stays in top working condition.
Why Choose Carlcare for Your Screen Replacement?
As the official service provider for Infinix, Carlcare is equipped with the expertise and genuine parts needed to restore your phone to optimal condition. Here’s why you should choose Carlcare:
- Genuine Parts: We use original touch screens that are specifically designed for Infinix phones, ensuring perfect compatibility and durability.
- Expert Technicians: Our trained technicians have extensive experience in handling Infinix devices, guaranteeing that your phone is in safe hands.
- Warranty Assurance: Replacing your screen at an authorized service center like Carlcare ensures that your warranty remains intact, giving you peace of mind.
