It’s frustrating, isn’t it? You’re watching a video, switching between apps, or trying to reply to an important message, and suddenly—your phone slows down, freezes, or even restarts on its own. No matter which smartphone you own, such problems can turn a smooth user experience into a stressful one. But don’t worry—Carlcare is here to help you understand why this happens and what you can do about it.
At Carlcare, as the authorized service provider for TECNO, Infinix, and itel, we regularly receive smartphones with freezing, lagging, or hanging complaints. The reasons may differ from phone to phone, but our experts have identified a few common culprits.
Let’s break them down and offer practical suggestions to get your phone running like new again.
Insufficient RAM and App Overload
Imagine your phone’s RAM as your desk space. The more tasks you try to juggle at once—like opening multiple apps, playing music, and receiving notifications—the messier the desk becomes. Eventually, you run out of room to work efficiently. That’s exactly what happens in your smartphone when RAM is overloaded.
Many entry-level and mid-range smartphones, especially older models, come with limited RAM (2GB or 3GB). If you’re running heavy games, video editing apps, or several background services, the phone may not cope. The result? It slows down, freezes, or force closes apps.
We had a customer at one of our Carlcare centers in Pune who was using a 3GB RAM TECNO Spark Go. After installing several photo editing apps, social media apps, and playing Free Fire regularly, the phone began to lag significantly. Our team diagnosed the issue and recommended limiting background apps and uninstalling unnecessary ones. Post-optimization, the phone’s performance improved drastically.
To resolve this, start by closing background apps regularly, uninstall unused apps, and clear recent tasks. If the issue persists despite doing all this, your phone may require a RAM management update or deep optimization, which our technicians at Carlcare can perform.
Buggy or Unstable Apps
Have you ever noticed your phone slowing down right after installing a new app? That’s not a coincidence. Some third-party apps are poorly coded or not fully compatible with your phone’s hardware or Android version. These apps can consume excessive system resources or even cause conflicts with existing software, leading to freezing and hanging.
A customer at our Hyderabad service center came in with his Infinix Note 11, complaining of frequent freezes. Our diagnostic tool revealed a third-party app he installed for video downloading was the cause. It was running in the background, constantly draining memory and CPU power. After removing the app, the phone returned to normal performance.
If your phone has started lagging recently, think about the apps you’ve installed. Try uninstalling one app at a time and see if the performance improves. Also, always download apps from trusted sources like the Google Play Store and keep them updated to the latest version.
Low Internal Storage Space
When your phone’s storage gets too full, it can seriously impact its performance. Think of your internal storage like a closet. If it’s packed to the brim with photos, videos, and apps, there’s no room left to move things around. Your phone needs free space to function properly—especially for caching, app updates, and smooth multitasking.
At Carlcare, we often see customers who haven’t cleared their cache or files in months. In one such case, a user with an itel Vision 1 complained that the phone took over 15 seconds just to open WhatsApp. On inspection, our technician found the internal storage was 97% full, with duplicate videos, large WhatsApp files, and unused APKs. After cleaning up space and transferring photos to cloud storage, the performance returned to normal.
To prevent this, regularly delete unwanted media files, move data to an SD card, and clear app cache. Also, avoid storing high-resolution videos or games if your storage is limited. If you need help managing storage, visit any Carlcare center for a quick cleanup.
Pending Software Updates or Incompatible OS
Many users ignore software update notifications thinking they’re unnecessary or will slow the phone down. However, skipping updates can do more harm than good. Outdated software can cause bugs, security issues, and performance lags—especially when apps are updated but your system is not.
We recently serviced a TECNO Camon 16 at our Lucknow center, where the user had not updated their phone in over a year. Apps started freezing, and the UI lagged while scrolling. After installing the official system update and optimizing the device, the phone ran like new again.
If you’re facing lagging issues, check for pending updates in your phone settings. These updates often include performance improvements and bug fixes. For customers who are unsure or facing update errors, Carlcare offers official firmware flashing and update services without data loss.
Background Processes and Auto-Start Apps
Several apps automatically launch in the background without your knowledge. Over time, these background services pile up and eat away your phone’s performance. Apps like social media platforms, battery savers, and widgets often start at boot and remain active—even if you haven’t opened them.
A gaming enthusiast visited our Chennai center with an Infinix Zero 5G. His phone lagged during gameplay despite having powerful specs. Our team performed a background process audit and found 12 apps running simultaneously, including two file cleaners and a news widget. We disabled unnecessary auto-start apps and freed up RAM, making his gaming experience smooth again.
You can manage startup apps by going to Settings > App Management or Battery Usage. If your phone lacks that control, Carlcare can assist you in optimizing the background app behavior safely without compromising essential functions.
Hardware Issues and Overheating
If you’ve tried all of the above and your phone still freezes or lags, there could be an underlying hardware issue—like a failing eMMC (storage chip), faulty RAM, or a damaged mainboard due to moisture or overheating. In such cases, DIY fixes won’t work.
At Carlcare, we use advanced diagnostic tools to identify hardware faults. If any component needs replacement, we only use genuine spare parts authorized by TECNO, Infinix, or itel, ensuring your phone remains under warranty and performs as expected.
Suggestions to Avoid Smartphone Freezing or Lagging
- Restart Your Phone Regularly
Rebooting clears out temporary memory and resets background processes. Restarting your phone once every few days can help maintain smooth performance.
- Avoid Installing Too Many Apps
Stick to essential and well-rated apps. Too many apps—especially poorly coded ones—can slow your phone and overload RAM.
- Keep Your Software Up to Date
Always install the latest official system updates provided for your TECNO, Infinix, or itel device. These updates often include bug fixes and performance improvements.
- Clear App Cache Frequently
Over time, cached data builds up and can slow down your phone. Go to Settings > Storage > Cached data and clear it every few weeks.
- Free Up Internal Storage
Keep at least 15–20% of your phone's storage free. Delete unnecessary files, move media to an SD card, or back them up to Google Drive or Photos.
- Disable Auto-Start for Unnecessary Apps
Some apps start automatically when the phone boots up. Use your phone’s app management or Carlcare optimization tools to restrict auto-start.
- Avoid Using Heavy Apps on Low-RAM Devices
If your phone has 2GB or 3GB RAM, avoid running heavy games, video editors, or multitasking aggressively. Stick to lightweight alternatives.
- Scan for Malware or Buggy Apps
Use Play Protect or a reliable antivirus app to scan your phone regularly for malicious or suspicious apps that might cause performance issues.
- Limit Widgets and Live Wallpapers
Fancy widgets and live wallpapers consume processing power and memory. Use them sparingly, especially on entry-level phones.
- Reset Your Phone (If Needed)
If all else fails and the phone still lags, consider performing a factory reset after backing up your data. This gives your phone a fresh start.
Still Facing Lag or Freezing? Let Carlcare Help You
If your phone is still acting up despite trying the above suggestions, it’s time to get expert help. At Carlcare, we offer authorized repairs and software optimization for all TECNO, Infinix, and itel smartphones. Our trained technicians use original parts and follow strict repair protocols to restore your device’s performance.
For maximum convenience, you don’t need to wait in long queues anymore. Simply download the Carlcare app from the Google Play Store to book a repair online, check spare part prices, or locate your nearest Carlcare service center. It’s quick, easy, and designed for your comfort.
Say goodbye to lag and hello to smooth performance—Carlcare is just a tap away.
