Have you accidently damaged the screen of your itel, Infinix or TECNo smartphone? This post is for you! As smartphone users, one of the most dreaded scenarios is dealing with a cracked or malfunctioning screen. Since the screen is the gateway to everything your phone can do, even minor damage can affect your device's usability.
As a trusted service partner for TECNO, itel, and Infinix, we at Carlcare often receive questions about screen repair and replacement. Here, we answer the 10 most common questions to help you make informed decisions and keep your phone in top-notch condition.
- How Do I Know If My Smartphone Screen Needs Repair or Replacement?
Your smartphone screen might need attention if you notice:
- Physical damage: Cracks or shattered glass.
- Display issues: Black spots, flickering, or discoloration.
- Touch problems: Unresponsiveness or erratic touch behavior.
If the damage is limited to the outer glass and the display is intact, a repair might suffice. However, if the display underneath is damaged or the touch functionality is affected, a full screen replacement is usually necessary.
At Carlcare, we assess the damage thoroughly and advise you on the most cost-effective and durable solution.
- Why Should I Choose an Authorized Service Center for Screen Repairs?
While local repair shops might be cheaper, they often use counterfeit parts, which can compromise your phone’s performance and longevity. Authorized centers from Carlcare will ensure
- Genuine parts: 100% original parts and components that match your phone’s specifications.
- Expert technicians: Our trained professionals are familiar with your phone’s design.
- Warranty protection: Repairs done at Carlcare authorized centers do not void your phone’s warranty and often include additional warranty coverage for the replaced screen.
- Safety and reliability: Using original parts minimizes risks like overheating or further damage.
- How Much Does Screen Replacement Cost at an Authorized Service Center?
The cost of screen replacement depends on several factors, such as the model of your phone.
At Carlcare, we have a transparent pricing policy, ensuring you know the exact cost upfront. To get an accurate estimate, you can use the Carlcare app to check prices for TECNO, itel, or Infinix devices or visit one of our service centers. Just open the app, and click on Spare Price tab. Then insert your phone model and brand. You’ll see the screen price straight away.
- Can I Repair My Smartphone Screen at a Local Repair Shop?
While local repair shops may seem convenient and budget-friendly, they often come with risks:
- Non-genuine parts: These may reduce display quality and touch responsiveness.
- No warranty: Repairs from unauthorized sources void your phone’s warranty.
- Safety concerns: Low-quality components can overheat or damage internal parts.
For premium smartphones or devices still under warranty, we strongly recommend visiting an authorized service center like Carlcare.
- How Can I Maintain My Smartphone Screen to Avoid Frequent Repairs?
Prevention is always better than repair. Here are a few maintenance tips:
- Use a tempered glass protector: This can absorb impact and prevent cracks.
- Invest in a sturdy case: A good-quality phone case can protect against drops and bumps.
- Avoid exposing your phone to extreme temperatures: High heat can damage the display.
- Handle with care: Avoid applying excessive pressure or placing heavy objects on your phone.
At Carlcare, we also offer screen cleaning services and maintenance tips to keep your device in great condition.
- How Long Does a Screen Replacement Take at an Authorized Service Center?
At Carlcare, we aim to complete most screen replacements within a few hours. However, the exact time depends on:
- Model of your phone: Some models require specialized screens.
- Part availability: If the required screen is out of stock, it may take additional time to source.
You can use the Carlcare app to book an appointment and check the estimated time for your repair.
- What Are the Risks of Using Counterfeit or Low-Quality Screens for Replacement?
Counterfeit screens may seem like a cost-effective solution, but they often lead to:
- Poor display quality: Colors may appear dull or distorted.
- Reduced touch sensitivity: This affects your phone’s overall usability.
- Frequent repairs: Fake screens are prone to cracking or malfunctioning.
- Battery and overheating issues: Low-quality screens can drain your battery faster or overheat, potentially damaging your phone.
For peace of mind, always choose genuine screens from an authorized service provider like Carlcare.
- Can I Claim Insurance or Warranty for Screen Repairs or Replacement?
If your phone is covered by an insurance plan or an extended warranty, you may be eligible to claim coverage for screen repairs. Using Carlcare App, you can:
- Check warranty status: Using your phone’s IMEI number, we verify if the damage is covered.
- Check Warranty-backed repairs: For eligible devices, you can get screen replacements without additional charges.
To check your warranty or claim insurance, bring your phone and proof of purchase to any Carlcare service center.
- How Do I Check If My Smartphone Is Under Warranty for Screen Replacement?
You can easily check your phone’s warranty status:
- Download and open the Carlcare app.
- Enter your phone’s IMEI number to view warranty details.
- Alternatively, contact our service center with proof of purchase.
Phones under warranty may be eligible for free or discounted repairs.
10. What Should I Do If My Screen Malfunctions After Repair?
If your smartphone screen starts malfunctioning after a repair, don’t worry. At Carlcare, we prioritize your satisfaction and offer a warranty on all screen repairs and replacements. Here’s what to do:
- Return to the Carlcare Service Center: If your screen becomes unresponsive, flickers, or shows display issues, visit the nearest authorized Carlcare service center immediately. We will address the problem promptly.
- Describe the Issue: Clearly explain the problem, whether it’s touch unresponsiveness, freezing, or display irregularities like lines or dimness. This helps our experts identify and resolve the issue quickly.
- Warranty Coverage: Repairs done at Carlcare are backed by a warranty. If the malfunction is due to a fault in the replacement part or repair process, we will fix it free of charge within the warranty period.
Avoid attempting DIY solutions or visiting unauthorized repair shops, as they can void your warranty and cause further damage. Choosing Carlcare ensures your TECNO, itel, or Infinix smartphone receives expert care with genuine parts.
Our warranty gives you peace of mind and demonstrates why authorized service centers are the safest choice for reliable and long-lasting repairs.
