The smartphone screen is easily broken or cracked when it is dropped to the ground by accident or damaged by other kinds of impacts . Although it is harmful to use a badly cracked screen, it is not surprising to see so many people still use the broken phone screen due to the high repair cost.
To reduce the financial burden caused by reparing a new phone screen, we provide our customers with the broken screen free replacement insurance service targeting the TECNO and Infinix mobile phones.
What is the broken screen free replacement insurance service?
When you buy the insurance service, if your phone screen is broken or cracked by accidental collision , drop, crushing , squezzing, Carlcare will replace a new screen for free during the insurance service period.
Note: After purchasing the service, there is only one chance to repair your broken phone screen for free during the warranty period.
Why pick a broken screen free replacement insurance plan?
- Saving money
It can save customers a lot of money for screen replacement in the long run. The detailed cost savings are shown below based on different warranty period for your phone.
Let's take TECNO SPARK phone as an example. When your TECNO Spark phone screen gets cracked, it could cost KES 2800-5800 normally to repair but if you buy the broken screen free replacement service under 365 days warranty for only KES900 you can get your accidentally broken screen replaced for free during the warranty period.
| Brand | Model | Repair price | Broken Screen free replacement service price | ||
| 100 days warranty | 180 days warranty | 365days warranty | |||
| TECNO |
SPARK |
2800-5800 |
500 |
600 |
900 |
|
Pouvoir |
5400-7100 |
500 |
600 |
900 |
|
|
CAMON |
2700-4600 |
600 |
850 |
1400 |
|
|
Phantom |
3300-4000 |
900 |
1400 |
2500 |
|
| INFINIX |
HOT |
3700-4100 |
500 |
600 |
900 |
|
Smart |
4200-5400 |
500 |
600 |
900 |
|
|
NOTE |
3600-3900 |
600 |
850 |
1400 |
|
|
S |
2700-4000 |
600 |
850 |
1400 |
|
|
Zero |
6000-7000 |
900 |
1400 |
2500 |
|
- Worry-free Service
We will give priority to the phone problem of customers who purchase the Broken screen service , especially when there are a lot of people waiting for repair so you do not need to wait in line.
- Professional and Genuine
We always deliver the best possible after-sales service to users and use the original spare parts.
How to buy the broken screen free replacement insurance?
Note: You can make a reservation here to buy a service card so that we can let you know the nearest store
Step 1: For users in Kenya, they can buy the broken screen free replacement service card in one of the following Carlcare service centers below：
| Country | City | Address |
|
Kenya |
Nairobi |
2nd Floor Caxton House，kenyatta ave Nairobi |
|
Kenya |
Nairobi |
2nd Floor, Complex House, Luthuli Avenue Nairobi |
|
Kenya |
Mombasa |
Mombasa 2nd Floor, Alibhai Essa Plaza, Gussi Street, Opposite to Judan Mosque
|
|
Kenya |
Eldoret |
4th floor,alongside Safaricom customer cares,oginga Odinga |
|
Kenya |
Kisumu |
1st floor,above parking 3 wing B of Nakumatt mega plaza |
|
Kenya |
Nakuru |
4th floor,masters plaza ,Kenyatta avenue |
|
Kenya |
Meru |
1st floor ,town mobile next to uchumi supermarket,ghana street |
|
Kenya |
Nyeri |
Room 104,ground floor,prestige plaza kimathi street |
|
Kenya |
Thika |
Room 405,4th floor,Johana center,Kwame Nkrumah road |
Step 2: After buying the card, just activate the service for the phone that needs to be protected through Carlcare app. (Note: you can also let our store staff help you finish the activation process in the store)
Step 3: Open the Carlcare app and tap on the" Protection Package“ in the app. You can download Carlcare app in the google play store.
Step 4: Now just verify and activate the service for your phone according to the instructions
Purchase activation process
The activation time of phones is between 11 and 365 days
Customers can buy the broken screen service when repairing the phones or taking their phones to the Carlcare service center .
After-sales process
In case of accidental screen damage during the service period, customers can go to the nearby Carlcare service center to enjoy free screen replacement service .
After checking the mobile phone, the staff can replace the screen for free if it is under the insurance warranty period
